call queue and assigned number

Forum|Forum|1 year ago
July 1, 2024
3 replies
3 views

Am I able to have a call queue for a phone number that is assigned to a user?

Call queues

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @GSImike.

I’m not a phone expert, but I’m pretty sure the answer is no. See this Zoom Support article on Call Queues:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064844

Typically a Call Queue is assigned to an extension, and this extension is the target of an Interactive Voice Response (IVR) selection.

Perhaps if you explained the use case of why you’d like this set up, I could make a recommendation that would work.

G

GSImikeAuthor

Newcomer

looks like I can only assign a phone number to one service, so either a call queue or user

Ray_Harwood

Community Super Champion | Customer

You could assign the number to a call queue, and make your extension a member of the queue. But I don’t see the benefit of doing that – ultimately callers won’t know the difference in how they got to your phone. Maybe you’re planning for “future business expansion”, but it’s easy enough to rework routing paths as needed.

G

GSImikeAuthor

Newcomer

thanks for the info Ray

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