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Winifred1
Explorer
January 11, 2023
Solved

Call log not updating

Hi,

 

Our missed calls log and call history is not being updated for up to weeks sometimes, this makes it very hard for us as a team to call back missed calls or to reliablily look up past calls/who picked up.

 

Anyone have the same issue and know how to resolve it?

 

Thanks.

    Winifred1Answer
    Explorer
    January 20, 2023

    That's a shame. My problem was resolved after updating to V 5.13.

    My only gripe is that it didn't automatically update or at least notify me of a new version. version history was also not the most straightforward thing to find in v5.13 but I got there.

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    10 replies

    FORE-Craig
    Expert
    FORE-Craig
    Expert
    January 11, 2023

    Hi @Winifred1 

     

    We haven't had had any issues with our Call Logs or History. You can submit a support request at https://support.zoom.us/hc/en-us/requests/new.

     

    I hope that helps!

     

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      Explorer
      Winifred1Author
      Explorer
      January 11, 2023

      Thanks, I have sent them a request.

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      Creator III
      enielsen
      Creator III
      January 11, 2023

      You are talking about on your phone correct? Not the call logs accessible in the web portal?

       

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      Explorer
      Winifred1Author
      Explorer
      January 11, 2023

      This issue is on the desktop app. I am not usually logged into the web portal and therefore don't know if I'm also experiencing lags in updates there.

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      Creator III
      enielsen
      Creator III
      January 11, 2023

      I've never seen the zoom app have an issue like that. I would cross check it against your call history as shown in your web portal first. And also make sure running a recent version of the app, I think at 5.13.4 now.

      Also, this is happening even though ya'll are still able to make/receive calls on the app?

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      Explorer
      Winifred1Author
      Explorer
      January 11, 2023

      Yeah can still make calls. Just noticed that I'm still running 5.12.2. Latest I can update to is 5.13.3 so I'm trying that now!

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        Newcomer
        HDC_Barry
        Newcomer
        January 18, 2023

        Had the same issue with just one user. Updated to latest version did not help. Deleting the Zoom cache seems to have sorted it however - have to make sure Zoom is fully shutdown, use Task Manager to kill it all.

        https://support.zoom.us/hc/en-us/articles/7970865190285-Clearing-Zoom-cache-and-cookies

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        Explorer
        Winifred1AuthorAnswer
        Explorer
        January 20, 2023

        That's a shame. My problem was resolved after updating to V 5.13.

        My only gripe is that it didn't automatically update or at least notify me of a new version. version history was also not the most straightforward thing to find in v5.13 but I got there.

        Translate
        Explorer
        Stephan_S
        Explorer
        January 20, 2023

        Hello, 

        i have the same problem - also after Updating this morning.

        I guess there is a problem if i accept the call on my Mobile App. Then the Log will not visable on the Desktop App? Does anyone else have this issue?

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        Creator III
        enielsen
        Creator III
        January 20, 2023

        I'll note that more recent versions of the app have added more settings controlling updates in both the app settings and with GPO settings for enterprises.

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