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crmillsjr
Newcomer
July 11, 2022
Question

Call disposition (results)

  • July 11, 2022
  • 1 reply
  • 4 views

When looking at analytics of the calls.  Is there a list of what the dispositions mean?   I can figure most, but what is the difference between call cancelled and call denied?   

 

    1 reply

    ChrisO
    Participant
    ChrisO
    Participant
    August 3, 2022

    Hi crmillsjr,

     

    Sorry for the late response. A canceled call is when the person calling hangs ups prior to the call being answered. A "call denied" is when the Zoom phone user hits the decline/skip button. I hope this information helps. You can find more information here under the "Result Column" heading.

     

     

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