Call Aware - Zoom Telephony with Singlewire Informacast | Community
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mbertucci
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February 27, 2026
Question

Call Aware - Zoom Telephony with Singlewire Informacast

  • February 27, 2026
  • 1 reply
  • 4 views

Hello! We have Zoom as our telephony service in the USA and we use Singlewire Informacast for out bells and announcements. There is a feature called CallAware that gives us notifications when a caller dials an emergency number. In our testing we’ve discovered Zoom considers 911 and 933 as emergency numbers. What other numbers are considered emergency for the United States? Thank you for any help!

    1 reply

    Vinnie
    Community Champion | Customer
    Vinnie
    Community Champion | Customer
    February 27, 2026

    Hello ​@mbertucci , you got it right according to Zoom's  E911 Best Practices documentation: There isn't any other number supported within US/CA according that that. Other countries have other numbers.

    Attached is the official Zoom Docs on the matter.

    https://assets.zoom.us/docs/zoom-phone/Zoom-Phone-nomadic-emergency-services-best-practices-guide.pdf 

     

    I hope this helps.

    Vinnie

     

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