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Edahas
Newcomer
April 18, 2022
Solved

Blocked professional account

  • April 18, 2022
  • 1 reply
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Good day! We got problem with blocked account (our company paying for pro licens). But today we got problem with account login due to "unusual login from a device or location we don't usually use" and system asked to check e-mail with password it sent. But there is no e-mails. Tried many times to resend code - same problem, no code on e-mail. We checked a lot of times e-mail is correct and it works (sent few test letters), "Spam" folder is empty, same as "Deleted". How can we get back access to our account?

    Best answer by JepZoom

    In this case, you need to reach out to Zoom customer service through chat or email, they can check if your email is on their bounce list or something. After that, you should retry and you will receive the code on your email. 

    But you can also try these troubleshooting steps: https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom

    1 reply

    J
    Newcomer
    JepZoomAnswer
    Newcomer
    April 18, 2022

    In this case, you need to reach out to Zoom customer service through chat or email, they can check if your email is on their bounce list or something. After that, you should retry and you will receive the code on your email. 

    But you can also try these troubleshooting steps: https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom

    E
    Newcomer
    EdahasAuthor
    Newcomer
    April 18, 2022

    Thank you a lot!

     

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