Auto Receptionist Allow Dial by Extension

Hi cemala,

What ‘route to’ option have you selected for your auto receptionist, i.e.

Voicemail, play a message, then disconnect,  user, zoom room, cisco/Polycom room, common area phone, auto receptionist, call queue, shared line group, interactive voice response (ivr), external contacts, or phone number? 

Different ‘route to’ options provide different capabilities.

If you select route to ivr, the ivr default greeting says ‘if you know the extension number of the party you are trying to reach, please enter the extension now.  Otherwise please press zero (0) to connect to the operator.’  When I try this on my demo system with route to set to ivr, I hear this greeting and have successfully dialed and connected to another extension.

If you select route to ‘play a message, then disconnect’, there is no option to enter an extension number.

zoom support articles provide additional information.

Managing auto receptionists (zoom.com)

Changing auto receptionist settings (zoom.com)

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thanks,  eliot