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Brian_Rink_LCSW
New Member
April 1, 2026
Question

Audiocodes 405HD

  • April 1, 2026
  • 1 reply
  • 7 views

I have an Audiocodes 405HD.  It seem to be provisioned, however it says it’s “OFFLINE”.  All of the options for logging in require information I don’t have.  Is any familiar with this?

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    M
    New Member
    Matt P
    New Member
    April 1, 2026

    I had the same problem with an Audiocodes MP-112 and an MP-114. In my case, the solution was to go into the network settings on the Audiocodes device and change the DNS server from our internal DNS to 8.8.8.8. As soon as I did that, each device appeared as online in the Zoom console. I have no idea why they don’t like our internal DNS server, but it was an easy workaround.

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