Adding Call Queues as Phone Keys to Desk Phone | Community
Skip to main content
Newcomer
May 16, 2023
Question

Adding Call Queues as Phone Keys to Desk Phone

  • May 16, 2023
  • 1 reply
  • 5 views

Just purchased a Yealink T54W with the purpose of having each line key show a call queue for the user the desk phone was assigned to.  This was so that each "line" would ring as the call queue was ringing and so the user could also dial out by selecting that line and use that call queue to make outbound calls.  For the life of me, I cannot figure out how to accomplish this.  Can anyone help me get this done?  Thank you!

    1 reply

    Community Champion | Employee
    May 19, 2023

    Hello @medsuitepro 

     

    You should explore Shared line group for this. As of today, Call Queue cannot be a separate line on your desk phone. Here is the article to setup shared line groups, that will appear as separate lines on your phone. 

     

    https://support.zoom.us/hc/en-us/articles/360038850792-Setting-up-shared-line-groups

     

    Hope that helps