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beyondthemaze
Newcomer
January 31, 2023
Question

2 Voicemail emails received

  • January 31, 2023
  • 1 reply
  • 1 view

I seem to be receiving 2 emails for the same voicemail left.  

 

With 50 numbers in the call queue and each of them receiving 2 emails for every voicemail left, it can start clogging up the inbox.   

 

Does anyone know how to stop 2 emails coming through.  

 

I am thinking that maybe I have updated a setting for voicemails to be emailed in two different areas but I cannot find where. 

 

Thanks. 

    1 reply

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 31, 2023

    Hi @beyondthemaze 

     

    Are they email voicemail notifications for Call Queues? The email will specify whether it is for your direct number/extension, auto attendant, call queue or shared line.

     

    If you are a member of a Call Queue you will automatically receive an email voicemail notification if the setting is turned on under Admin > Account Management > Account Settings > Zoom Phone. If additionally, you have added yourself to the Email List for the Call Queue in Admin > Phone System Management > Call Queues > Policy, you would receive two. See attachments.

     

    I hope that helps!

     

     

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