My Notes Meeting Transcript Error "Transcript is not available" | Community
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July 10, 2026
Question

My Notes Meeting Transcript Error "Transcript is not available"

  • July 10, 2026
  • 2 replies
  • 178 views

Transcripts stopped working, after working for weeks for My notes.  I use Zoom Workplace MacOS Version: 7.1.0 (83064).  In the WebPortal, my settings remain unchanged. 

Enable My Notes = On

Transcribe my meetings with My Notes = On

Generate and enrich content with AI = On

Auto-save recordings of non-Zoom meetings in My Notes on mobile = On

Enable desktop notifications for My Notes = On

Get reminders to start taking notes when the microphone turns on in enabled apps. = On

Enable email notifications for My Notes = On

Allow everyone (including host) to transcribe meetings with My Notes = On

 

This is a selling feature of Zoom.  I hope it can be resolved before deciding to use another method.

    2 replies

    New Member
    August 11, 2026

    I had the same problem.

    jdott16
    Community Champion | Employee
    Community Champion | Employee
    August 17, 2026

    Hello ​@Sgt_Bilko 

    There was an update that modified the web settings for transcript. There is a new ‘Meeting Transcript’ setting on the web that should be enabled, and it has ‘automatically generate transcripts’ as an additional setting which you can enable. This also comes with retention and permission settings. I would recommend reviewing your web settings for transcripts and verifying if the Meeting Transcript setting has anything disabled.

    I hope this helps and if this answers your question please make sure to mark this as a solution.

    Thank you,

    Jake