Issue with “Transcript is unavailable” in Zoom Notes

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In Zoom Notes, I see the live transcript during meetings and the note indicates a transcript exists afterward. When I click Done, sometimes the transcript is available quickly, but other times I get “Transcript is unavailable” or it takes 1–2 days before it appears. This happens both in the Zoom desktop app and in the browser.

The note content can be summarized, which suggests transcript data exists, but the download/transcript access appears blocked or misconfigured.

Recordings & Meeting Summaries

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Derek Gilmore

New Member

This is starting to appear to be a pretty wide spread issue. If anyone opens up a new ticket, maybe reference this thread to get some actual Zoom employee eyes on it.

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Madison S

New Member

Update, it appears my ticket with this thread included has been escalated for an investigation. Anyone with open tickets feel free to include this chat as well.

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Lscann

Newcomer

This started for me as of yesterday. I was able to recover the transcript and generate a summary for a Zoom meeting after this started because I had the settings for the Zoom meeting set up to automatically transcribe and save the summary, but the transcript did not show in My Notes originally. None of my non-Zoom call transcripts are available since yesterday morning though.

I have now started to copy and paste the transcript before I press done so at least I have a record and can use chatgpt to create a summary until this is resolved. This is beyond frustrating though. I also got a random alert yesterday that I was in “debug mode” on the desktop app. Definitely something funky going on.

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S

Sgt_Bilko

Explorer

Same issue, just created a post. This appears to be a Zoom service issue, not related to user settings. Hopefully Zoom can correct this.

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Dr Rhyan Daniel

Newcomer

IT said they are working on it and they are hopeful it will be resolved this weekend.

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Don.z

Community Manager

Hello community members,

Thank you all for your reports and for sharing the details of what you’ve been experiencing. The engineering and support teams have identified the issue and are continuing to work on the fix. Historical transcript recovery is also in progress, so some past meetings may still show "Transcript is unavailable" or take longer than expected to appear.

If you’re still seeing this issue, please submit a support ticket and include links to the affected meetings. This will help the team review your case and assist with recovery where needed.

We appreciate your patience and all the helpful information you’ve provided.

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