Zoom workplace app not connecting on computer

hi ​@EKD ,

Sorry for your problems.

When you get an invite, try running zoom from the browser.
WHen you reset your laptop, did you use cleanzoom, this clears zoom cache.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

Please like and mark as the solution if this helps

All the best

John Drinkwater

Zoom Community Super Champion.

Zoom Developer Champion

Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

https://www.linkedin.com/in/johndrinkwaterlordzoom/
See my latest content. events, live and prerecorded to showcase features
https://lordzoom.com/go/hub
I run many events and upload most on my channel.
https://www.youtube.com/@boomwithlordzoom
 

Hi ​@EKD Thanks feedback, could you help report problem and include log. You can add a line to Briefy: "Zoom Workplace app not connecting on computer from EKD." 

if you done, please let me know 

Both myself and my husband had the same issue.  Once, I logged into a meeting 30 minutes early to prevent any issues during the meeting.  Once I found everything was working, I logged off until closer to the meeting time.  Big Mistake!  I couldn't connect once the meeting was going.  It is one of the most frustrating things to experience no connection during an important meeting and then having to call in and not be able to see a shared screen.  My interest connection was fine, computer was restarted and still couldn't connect.  What is going on with zoom?  I used this software professionally for over 6 years and NOW it doesn't work ever since it changed to Zoom Workplace.