Zoom Workplace and Cloud recording options

Hi @kellyn1 
What version of Zoom do you have and are you the admin of the account.
You need a pro or better account and then they are accessed in the zoom.us/recordings

In the recordings section of the Zoom.us setup, you can define which of the zoom formats you are going to record., Be aware that if you use lots of recordings, you may have to pay for more space. otherwise download and delete files once you are have used them
all the best

John

I'm having the same exact issue. I have a Zoom Workplace Pro account, but my cloud recordings are not generating any audio transcripts. I can't find any documentation on why this might be, or how to find them. I am the admin on the account. But no luck. Any advice would really be appreciated! I can't get concierge support at this level, and web tickets aren't being answered even a week later...