Zoom Won't Launch | Community
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Newcomer
Shields24601
Newcomer
October 21, 2023
Question

Zoom Won't Launch

  • October 21, 2023
  • 6 replies
  • 87 views

Currently, I can't get Zoom to launch. I try to open a link and nothing happens. 

I can't make a meeting in the browser.

I can download Zoom, but I can't even get the app to open.

The only thing I am able to do is  pick "Join from your browser" The meeting opens, but with audio only, even though  it has my video permissions. 

I have looked for solutions. I have cleared my cache and cookies. I have cleared my temporary data, and I have reinstalled the app. None of that has worked so far.

Reaching out for help because I am trying to interview for jobs right now and its definitely important.

All the best

      6 replies

      N
      Newcomer
      nantucketbob
      Newcomer
      October 22, 2023

      Me too. deleted the client, downloaded a new one, still won't work with firefox. Tried Microsoft Edge and it will not work there either.  This was sudden.  It worked earlier in the week. 

        S
        Newcomer
        Shields24601Author
        Newcomer
        October 25, 2023

        I found a temporary fix. I downloaded the 32-bit client instead of the 64-bit and have been able to use that one. Not all the features work, but I am able to at least have a meeting. 

        I hope that helps.

          R
          Newcomer
          roadlessgravel
          Newcomer
          January 8, 2024

          Are you still using this fix? I've found that when I use the "join from your browser" option (because Client won't load) that my video and audio will test ok, but as soon as I join a meeting, my CPU is max'ed out. In that state, the controls don't work right, or the "page is unresponsive" text pops up and asks if I want to exit or wait. Audio/Video are choppy, nobody can hear me and the video freezes. I had one time when I'd removed Google Chrome and Zoom client (using the Cleanzoom Program) reinstalled both and it worked. App would open on command and meetings worked. A few weeks later, same old stuff. App won't open, have to join from my browser...which doesn't work.

          CarlaA
          Community Manager
          CarlaA
          Community Manager
          October 23, 2023

          Hi @Shields24601 @nantucketbob, thank you for posting for the first time, and welcome to the Zoom Community!

           

          Please provide us with the device type you are currently using so that I can better assist you. Please also let me know if you are encountering any errors.

           

          Thanks!

          S
          Newcomer
          Shields24601Author
          Newcomer
          October 23, 2023

          Hello Carla,

          I am using a PC running Windows 10. Not encountering any errors as nothing actually opens up so far.

          Thank You, 

          CarlaA
          Community Manager
          CarlaA
          Community Manager
          October 23, 2023

          Thank you for getting back to me! 

           

          Can you try uninstalling the Zoom app, rebooting your device, and reinstalling the Zoom app?

          • Remove Zoom from the Control Panel
          1. In the Windows search bar, search for Control Panel.
          2. Click the Control Panel app.
          3. If Control Panel is set to Category view, click Uninstall a Program.Alternatively, if View by is set to Large or Small icons, click Programs and Features.
          4. Select Zoom in the programs list, then click Uninstall.
          5. If prompted Are you sure you want to uninstall Zoom?, click Yes.
          • Run CleanZoom to remove Zoom completely

          To remove Zoom completely, including any configuration files, run CleanZoom on your device.

          1. Download and run CleanZoom.
            Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
          2. Once completed, reboot your device, download Zoom from our download center and reinstall. 

           

          Let me know if that helps!

          D
          Newcomer
          DeeT
          Newcomer
          January 8, 2024

          Ive got the same problem, since last autimn, I ve had to uninstall and reinstall and mostly iI cant install the Zoom app and have to join meetings from Web browser, despite payiing for premium version, I am fed up of missing meetings and being alte for them, why does this keephappening, on windows 10

            N
            Newcomer
            nantucketbob
            Newcomer
            January 9, 2024

            Look for the 32 bit version.  Uninstall whatever you have and install the 32 bit version and it should work.  It did for me. 

              D
              Newcomer
              DeeT
              Newcomer
              January 9, 2024

              I downloaded the 32 bit one, as it was the only one offered on the download page, and it doenst work

              H
              Newcomer
              HappyWeather94
              Newcomer
              May 13, 2024

              This is happening to me to!! 

              Any idea how to fix it? 

              K
              Newcomer
              kblake
              Newcomer
              November 14, 2024

              Same here. The zoom workplace is worthless.  I have to manually enter meeting id and passcode.  No one seems to have a solution.  Total crap.

              K
              Newcomer
              kevn
              Newcomer
              December 3, 2024

              I have a Samsung tablet running Android and my default browser is Firefox. Whenever I sign in the Zoom app, it in turn runs an instance of the default browser with all its settings. When the "Launch Zoom" button didn't work, I clicked on the three vertical dots in the upper right hand corner and clicked "Open in Firefox." This brought up a new window with a Launch Zoom button that didn't work. I clicked on the three vertical dots in the upper right hand corner and then clicked on "Extensions". I had the Privacy badger extension installed, so I clicked on its "Disable for this site" button, reloaded my window and the Launch Zoom button now worked. In the course of debugging this problem, I found that my Android operating system had helpfully disabled all my Zoom permissions because I hadn't used it in awhile so I enabled them again.

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