Zoom Web Experience Feedback

I wanted to start a discussion about the new Zoom Web Experience outlined here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0084872

Ever since the new interface became the default experience, many of our users have struggled to navigate the updated layout. In several cases, users did not even recognize that they were in Zoom, leading them to report the issue as a login problem rather than a UI change.

From an administrative perspective, the redesign has been especially challenging for sub-admins who manage specific services such as Video Management, Rooms, or Phone. In the legacy interface, these tools were accessible through clearly defined tabs, making administration straightforward. In the new experience, many functions are nested within dropdown menus, which has made common tasks more difficult to locate and perform efficiently.

While any significant UI change comes with a learning curve, the feedback we've received suggests that this goes beyond general enhancements. For many users and administrators, it feels like a complete redesign of established workflows, resulting in confusion and reduced efficiency.