Zoom Video calling issue

Device type: Windows

Zoom app version : 5.17.0

Error Code: None

whenever I logged into zoom meeting, when an email drops into my inbox, I lose all audio on the call. We then have to log out and back in to re-establish the audio. Please let me know if this is an ongoing issue with zoom. Please provide me few troubleshooting steps as well.

Looking forward to hearing from you.