Zoom Version 5.7.5 Sound shared is crackling

Forum|Forum|4 years ago
August 18, 2021
2 replies
4 views

Dear Zoom support,

My colleagues have recently updated Zoom version to V 5.7.5. A few of them (not all), whenever they share sound, the recipients will hear crackling sound from the music/song shared. May I check with you how to resolve this pls? Thank you.

Regards,
Elly

C

Creola

Community Champion | Employee

Hello @EllyC ,

If your colleagues are sharing a video make sure "Optimize for video clip" is enabled
If your colleagues are not sharing a video, make sure "Optimize for video clip" is not enabled.

You can review this article for more information https://support.zoom.us/hc/en-us/articles/202954249-Optimizing-a-shared-video-clip-in-full-screen.

G

gigi424

Newcomer

When you click optimize for video clip, you can't see the participants. Is there a way to see the participants?

M

MNASPIRAN

Newcomer

https://zoom-us-zoom.en.uptodown.com/windows/download/3332055

I finally fixed the problem. I had done everything including a complete reinstall of Windows and nothing worked. I just installed this version of zoom from earlier this year and all is back to normal.

E

EllyCAuthor

Newcomer

We did revert to the previous version, however how do we stop it from auto updating itself to the latest version again?

S

scorpia22

Newcomer

Yes, this is annoying, as i tried the "older version" solution too.
But also, if you have 64-bit machine, use the 64-bit download, not the 32-bit. That also corrects the problem for me. Not sure if autoupdate will remember to install 64-bit though!!!!!!

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