Solved
Zoom VDI Media Synchronization Problems: Mac-to-Windows 365 Cloud PC Configuration
Problem Statement
We're experiencing media desynchronization when conducting Zoom meetings through a Windows 365 Cloud PC environment accessed from Mac endpoints. The primary symptom is audio-video timing misalignment during video conferences, suggesting potential issues with media processing pipeline optimization.
Technical Configuration
- Client Hardware: Mac Mini (macOS Sonoma 14.5/14.6 & 15)
- Virtual Environment: Windows 365 Cloud PC with Zoom VDI client
- Zoom Architecture:
- Zoom VDI Client (Windows 365 cloud PC)
- Zoom VDI Plugin for Mac (local endpoint)
- Network Infrastructure: Consistent high-bandwidth connection verified
- Software Versions: Latest software releases of both VDI components
Symptom Analysis
- Primary Issue: Persistent audio-video desynchronization with noticeable camera feed latency
- Secondary Effects: Intermittent echo artifacts requiring session restart
- Configuration Impact: Mac-side Zoom adjustments yield no improvement
- Plugin Effectiveness: No observable performance differential with/without VDI plugin
- Comparative Baseline: Identical Windows 11 endpoint configurations operate without synchronization issues
Technical Investigation Areas
1. Plugin Integration Verification
- What diagnostic methods can confirm successful VDI plugin initialization and client-server handshake?
- Which logging mechanisms or system indicators validate media redirection engagement?
2. Mac Plugin Capability Assessment
- Does the current Mac VDI plugin implement equivalent media optimization compared to Windows counterparts?
- What is the media processing architecture—hardware acceleration vs. software fallback rendering?
3. Platform-Specific Constraints
- Are there documented macOS compatibility issues affecting VDI plugin performance?
- What is Zoom's development timeline for achieving feature parity between Mac and Windows VDI implementations?
