Zoom updates will not load

Forum|Forum|3 years ago
November 28, 2022
3 replies
16 views

The Zoom updates will not install. I use MacOS 13.0.1. I have to boot, cancel, and reboot each time in order to use the desktop app.

YaBoiB

Community Champion | Employee

Hi @tupahotu,

Mac OS Ventura is not quite supported by Zoom yet. It is a new OS and we have not had time to test it.

If you go to zoom.us/download and download the application to your desktop/laptop and install it from there what kind of user experience are you receiving?

Thanks,

Brandon

D

Dat_Tech_Guy

Newcomer

Hi @tupahotu,

I just downloaded 13.0.1 on my iMac and then went to my Zoom. It was on 5.12.3. I updated it through the app to 5.12.9 and had no issues. I think the issue might be with the application on your PC. I recommend uninstalling it and downloading it from the download center at zoom.us/download.

A

Alastair_L

Explorer

same issue. watching this thread for good news to come from Zoom about Ventura support.

YaBoiB

Community Champion | Employee

@Alastair_L, @tupahotu

It is working for me. The @Dat_Tech_Guy profile is actually me. It is my non-employee account that I use to test outside of the Zoom environment to attempt to replicate issues that our customers bring to my attention.

I had no issues with updating the client to the latest version through the Desktop Application. What are the troubleshooting steps that you have taken to resolve this issue?

I recommend going into your applications folder in finder and then moving Zoom to the trash > emptying your trash to uninstall and then going to zoom.us/download and downloading the client again from that page.

Let me know if that works for you.

Thanks,

Brandon

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded