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ethansm1209
Newcomer
October 26, 2022
Question

Zoom Transcription Accuracy

  • October 26, 2022
  • 2 replies
  • 0 views

I am interested in understanding how Zoom measures its transcription accuracy and what the accuracy threshold is for language translation. What percent accuracy does Zoom need for a particular language in order to release it? For example, if Zoom translation for Chinese is 80% accurate, would they release a Chinese transcription service or would they need to work on it until it reached a certain accuracy?

      2 replies

      Z
      Community Champion | Employee
      ZOT
      Community Champion | Employee
      October 26, 2022

      I am also interested in the transcription accuracy but do not know. However, a beta version of the Chinese translation service is already available to certain licensed users.

      https://support.zoom.us/hc/en-us/articles/6643133682957-Enabling-and-configuring-translated-captions

      A
      Newcomer
      ABoyce99
      Newcomer
      October 26, 2022

      Also curious on this metric. Administrating Zoom for a large enterprise, a subset of our users are eagerly awaiting this feature in an acceptable state, but it has failed every single test. Even in a relatively simple translation from English to Spanish or vice versa, it does not translate accurately or quickly at all. 

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