Zoom taking 5+ minutes to join meetings + allow me to join audio | Community
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Newcomer
StuckinLimbo
Newcomer
May 8, 2023
Question

Zoom taking 5+ minutes to join meetings + allow me to join audio

  • May 8, 2023
  • 5 replies
  • 7 views

This month, the Zoom desktop app has been taking forever to join meetings and then allow me to join audio, meaning I miss the first 5-7 minutes of meetings I try to join. 

A workaround I've found is using the Zoom app on my phone to join (I am not having the same issues there) until my desktop connects, and then switching but this is still an issue if I need to share my screen. 

I have already uninstalled and reinstalled the Zoom app on desktop on my laptop (PC, Lenovo Thinkpad). And am having the same issues. 

 

Has anyone experienced this and found a resolution?

 

      5 replies

      E
      Newcomer
      EmiliaCa
      Newcomer
      June 25, 2024

      Hello! I'm having the same issue, I've re installed multiple times, turned off the HD functions for video but still joining any meeting takes +5 minutes. Using Zoom Version: 6.1.0 (41135) 

      MGSR
      Community Manager
      MGSR
      Community Manager
      July 2, 2024

      Hello there,

      Welcome to the Zoom Community and thank you for your contribution.

      I'm sorry for the late response. Please update your Zoom App to the latest version 6.1.1 and follow the steps on this article in troubleshooting your audio issues. 

      Let us know if you need further assistance. 

      M
      Newcomer
      mscofield4
      Newcomer
      August 2, 2024

      I'm having this same issue.  Works perfectly well once I get into a meeting but takes 5+ minutes for the meeting to come up after I clicked the link.  I'm on win11 pro and running version 6.1.6 of the zoom client.  Please advise.  This is really getting in the way of daily business activities

      MGSR
      Community Manager
      MGSR
      Community Manager
      August 5, 2024

      Hi @mscofield4 

      Welcome to the Zoom Community! We're glad to have you here.

      Kindly update your device drivers as well, especially the graphics card (GPU). 

      Let me know if this solves your issue or if you need further assistance. 

      M
      Newcomer
      mscofield4
      Newcomer
      August 6, 2024

      I've done this but I dont believe the issue has been corrected.  I tried to simply access the application settings and it took a similar amount of time before that window came up.  I am on a brand new PC running windows 11 pro, AMD Ryzen 7 pro processor, Radeon 780M graphics card, and 32GB of RAM.  All of my drivers, firmware, and BIOS are fully up to date.

      M
      Newcomer
      mscofield4
      Newcomer
      August 6, 2024

      ok, I uninstalled and ran clean zoom. the application still behaves the same after a fresh install

      YaBoiB
      Community Champion | Employee
      YaBoiB
      Community Champion | Employee
      August 27, 2024

      Hello @mscofield4, 

       

       I DM'd you so that I can get some more information about this issue and check on the backend to see if I can find the issue here. I hope that you do not mind. 

       

       

      M
      Newcomer
      mscofield4
      Newcomer
      August 27, 2024

      I responded to your DM

      B
      Newcomer
      bashball
      Newcomer
      October 25, 2024

      Hello,

      I'm having the same issue for a few weeks now.  Was this resolved?

      MGSR
      Community Manager
      MGSR
      Community Manager
      October 28, 2024

      Hello @bashball,

      Welcome to the Zoom Community! We're glad to have you here.

      Please submit a ticket to our technical support team. This will assist in gathering the logs necessary for troubleshooting the issue.

      Thank you, and have a good day.

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