Zoom screen is black | Community
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Newcomer
October 4, 2021
Question

Zoom screen is black

  • October 4, 2021
  • 2 replies
  • 1 view

Hello

I got a new laptop a couple weeks ago and have been using Zoom with it.  I tried to get on last week and the light is on on the camera and everything but you can't see my face.  It's just black.  Anyone know why it would do this or how I can fix it?

 

Thanks!

    2 replies

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 4, 2021

    Hi @amberk75 

     

    This sounds like it could be privacy settings in operating system prevent Zoom getting an image from you camera.

     

    Are you on an Apple Computer or a Windows PC?

     

    amberk75Author
    Newcomer
    October 4, 2021

    It's a Dell laptop with Windows, not an Apple computer

    amberk75Author
    Newcomer
    October 4, 2021

    Windows