Zoom Recording Not ready after 2 days!

Forum|Forum|4 years ago
October 6, 2021
2 replies
30 views

Hello,

Two days ago, I had a meeting that was about 1.5 hours long and I recorded to the cloud. Usually, my recordings are ready within an hour. So far, after 2 days, Zoom says it is still processing.

I am hoping it will still be available, but I am getting concerned that it didn't record for some reason. Is there any way to get help and find out what is going on, or has anyone had this type of delay with a recording before?

Thank you,

Victoria

Bort

Employee

If the recording is listed in your recordings, it did record. Processing just takes time and can be delayed when there are many other large recordings ahead of yours.

V

VictoriaKaiAuthor

Newcomer

Thank you! I hope it's okay - I've just never seen it take so long.

Victoria

Tom

Explorer

Sounds like something might be wrong. I've done two cloud recordings today and both processed within 60 to 90 minutes of the end of the events.

Bort

Employee

@Tom even though your recordings were able to process in a reasonable timespan today, it doesn't mean that the server that others' recordings were sent to for processing is not experiencing delays or longer processing queues.