Zoom Recording Issues

I am a Zoom admin for my organization and one of my users is encountering an issue where, when she starts a meeting, it’s not giving a recording option—the button is simply not appearing on the screen.   She is set up to allow hosts and participants to record the meeting to a local file.  Has anyone ever encountered this before?  I couldn’t find any documentation on troubleshooting this type of issue, so I’m not sure where to go with it.  

Thanks!