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Newcomer
Obibeta
Newcomer
October 1, 2024
Question

Zoom recording is missing

  • October 1, 2024
  • 1 reply
  • 0 views

Hi!
Last Tuesday I recorded a 2 hours meeting.  I have never received an email after and when I checked this morning to see if it's still processing, it's not even listed. I know I clicked Record, 

It's not on my computer in the Zoom folder, nor is it showing up in my account. 

Can zoom support please?  I really need it for work.
thank you

1 reply

jdott16
Community Champion | Employee
jdott16
Community Champion | Employee
October 14, 2024

Hello   @Obibeta 

Please review the following documentation to assist with this issue: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550

 

If this does not work, 

I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us. I hope this helps and please make sure to mark the solution as accepted if this information is what you needed. 

Thank you,

Jake

 

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