Zoom Quits Unexpectedly/Video Stutters & Freezes after recent update to 5.11.3 (7123) | Community
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CherylAoife
Newcomer
Newcomer
July 20, 2022
Solved

Zoom Quits Unexpectedly/Video Stutters & Freezes after recent update to 5.11.3 (7123)

  • July 20, 2022
  • 12 replies
  • 1 view

UPDATE: Issue fixed with update to 5.11.4 (7185)

 

Since the update on 7/19/2022, Zoom has been quitting unexpectedly and crashing and video has been freezing. It quits/crashes when I'm in Settings or anywhere else, actually. If I manage to get into Zoom to host a meeting or attend a meeting, my video freezes continually. I toggle the camera off and then back on and it works for a few seconds then freezes again.

I've uninstalled Zoom, shut down my computer completely, started my computer, then reinstalled Zoom to no avail. 

I've unchecked all the boxes under 'Use Hardware Acceleration For' and it still freezes and/or crashes.

 

I've checked all my Windows settings, hardware conflicts, driver updates, etc. And nothing.

 

UPDATE:

Quits/freezes whether Background filter on or off.

Logitech C525 webcam

GeForce 1050Ti, Driver 516.59

Windows 11 Pro Insider Preview 25163.1000

 

    Best answer by Fatrick

    Issue appears to be resolved on my end with latest update 5.11.4 (7185).

    12 replies

    Newcomer
    November 12, 2022

    With so many people having the same crashing AND none of the the suggested fixes working, WHEN will zoom fix their code?

    Newcomer
    March 9, 2023

    I am having the same issues, screen freezing and crashing, really very poor zoom support.