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Newcomer
December 6, 2021
Question

Zoom Quit unexpectedly

  • December 6, 2021
  • 2 replies
  • 1 view

When the host started the screen share and a participant started their video zoom quit unexpectedly.

This problem often happens to me for some days. Can you help me??

 

    2 replies

    Community Manager
    December 10, 2021

    Hey @Slogar10, can you ensure that both you and the Host are up to date running the latest version of Zoom? Also, ensure you 'share computer audio' and 'optimize for video clip' when sharing content.

     

    Within your Zoom desktop client settings under 'Share screen' click on 'Advanced' and check or uncheck, "Use Hardware acceleration to optimize video sharing", and see if that changes or makes a difference for your Screen sharing experience. Along with Checking or Unchecking, 'Use TCP Connection for screen sharing'

     

    Try the suggested above and let me know if that helps! 

    Newcomer
    June 22, 2022

    Hi, I have the same problem and I can see a lot of other people have too! It happens so often it makes it is very nerve-wrecking and embarrassing. I have the professional license but no advanced screen share options so I can't apply the fix you mentioned above. What else can it be? Every time I start sharing my screen in larger meetings Zoom quits unexpectedly. This has only started happening about 2 weeks ago or maybe since I upgraded to professional. URGENT HELP PLEASE!

    Newcomer
    September 14, 2022

    I have this problem too and I am a professional speaker. So having my session fail in the middle of a presentation is unacceptable.