Zoom Quit unexpectedly

Forum|Forum|4 years ago
December 6, 2021
2 replies
1 view

When the host started the screen share and a participant started their video zoom quit unexpectedly.

This problem often happens to me for some days. Can you help me??

R

rn-zm

Community Manager

Hey @Slogar10, can you ensure that both you and the Host are up to date running the latest version of Zoom? Also, ensure you 'share computer audio' and 'optimize for video clip' when sharing content.

Within your Zoom desktop client settings under 'Share screen' click on 'Advanced' and check or uncheck, "Use Hardware acceleration to optimize video sharing", and see if that changes or makes a difference for your Screen sharing experience. Along with Checking or Unchecking, 'Use TCP Connection for screen sharing'

Try the suggested above and let me know if that helps!

K

KH777

Newcomer

Hi, I have the same problem and I can see a lot of other people have too! It happens so often it makes it is very nerve-wrecking and embarrassing. I have the professional license but no advanced screen share options so I can't apply the fix you mentioned above. What else can it be? Every time I start sharing my screen in larger meetings Zoom quits unexpectedly. This has only started happening about 2 weeks ago or maybe since I upgraded to professional. URGENT HELP PLEASE!