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Newcomer
October 14, 2022
Question

Zoom Pro upgrade

  • October 14, 2022
  • 1 reply
  • 14 views

Im trying to test zoom pro for a week. I had my upgrade done but the settings didn't change at all! I still have 40 min limit on my meetings! 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    October 14, 2022

    Hi, @GabrielaLeite,


    You need to assign your newly purchased license to your user account. See this web page for assistance:
    https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 

    Follow these steps taken from the article:

    1. Sign in to the Zoom web portal.
    2. Click User Management, then Users.
    3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
    4. Click Edit at the end of the user row. This will open a window.
    5. Choose the User Type to assign, selecting “Licensed”.
    6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license. Click that.
    7. (Optional) Assign add-ons by checking the boxes for the add-on. You will not likely have any add-ons, so skip this step.
    8. Click Save.

    The license is now applied to your user account and you can use it immediately.