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DrTs
Newcomer
December 6, 2021
Question

Zoom not connecting by LAN

  • December 6, 2021
  • 1 reply
  • 3 views

I cannot get Zoom to connect on my Mac. I can use my older Mac, on wifi, but not the one I want to use (wired LAN). I get the message "You are unable to connect to Zoom. Please check your network connection and try again." I can use Skype or Google Meet, but not Zoom. Any suggestions?

    1 reply

    EDPK
    Community Champion | Employee
    EDPK
    Community Champion | Employee
    December 6, 2021

    Hi, @DrTs 

    Please check this:

    Supported operating systems

    • macOS X with macOS 10.9 or later

    Processor and RAM requirements

      Minimum Recommended

    ProcessorSingle-core 1Ghz or higherDual-core 2Ghz or higher (Intel i3/i5/i7 or AMD equivalent)
    RAMN/A4 Gb

    Notes:

    • Dual and single-core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen-sharing performance on laptops, we recommend a quad-core processor or higher.
    • Linux requires a processor or graphics card that can support OpenGL 2.0 or higher.

    Bandwidth requirements

    The bandwidth used by Zoom will be optimized for the best experience based on the participant‘s’ network. It will automatically adjust for 3G, WiFi, or wired environments.

    Recommended bandwidth for meetings and webinar panelists:

    • For 1:1 video calling:
      • For high-quality video: 600kbps (up/down)
      • For 720p HD video: 1.2Mbps (up/down)
      • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
    • For group video calling:
      • For high-quality video: 1.0 Mbps/600kbps (up/down)
      • For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
      • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
      • For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
    • For screen sharing only (no video thumbnail): 50-75kbps
    • For screen sharing with video thumbnail: 50-150kbps
    • For audio VoiP: 60-80kbps
    • For Zoom Phone: 60-100kbps

    Recommended bandwidth for webinar attendees:

    • For panelists video on:
      • ~600kbps (down) for high-quality video
      • ~1.2-1.8Mbps (down) for 720p HD video
      • ~2-3Mbps (down) for 1080p HD video
    • For screen sharing only (no video thumbnail): 50-75kbps (down)
    • For screen sharing with video thumbnail: 50-150kbps (down)
    • For audio VoiP: 60-80kbps (down)

    https://support.zoom.us/hc/en-us/articles/201362023-Zoom-system-requirements-Windows-macOS-Linux

     

    Cheers!

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