Zoom Meeting Host Locking Up
Since the end of August, we have been experiencing problems for the meeting hosts during Zoom Meetings. The host will lose their controls, the screen shares will fail to update, and they seem to have no other choice than to force a shutdown of the Zoom Client software.
We BELIEVE that the client software is being updated while the meeting is taking place and the controls are lost when the notification of the upgrade takes place. This is just a theory since following the meeting update notifications were present on some attendee's screens.
The problem has occurred with more than one host, on different computer platforms, and on different days. During one meeting lasting 1.5-hours, the host locked up three times. Thankfully, a co-host was chosen so the entire meeting didn't shut down.
During our board meeting, the host locked up, could no longer be heard over their microphone, could hear everyone else over the speakers, but had lost all controls. They were NOT using Screen Share at the time.
Symptoms:
The host is the person that locks up.
Controls vanish.
Screen Share images do not refresh although the host's cursor movements can be seen.
Task Manager and/or CTRL-ALT-DEL must be used to exit the Zoom Client software in order to rejoin the meeting and gather control again.
Sometimes a Zoom Client update notification screen is present after leaving the meeting.
Closed Captioning is being used during the meeting (with or without the Save History feature enabled).
The time intervals when the lock-up occurs are inconsistent.
In our meetings we tend to always have a co-host selected, I'm not sure what occurs if there is no co-host.
The other attendees and co-hosts do not seem to lock up, only the host.
The lock-up occurs for meetings with and without required registration.
The first occurrence of this was noticed on August 31st and the most recent time we were affected by this was on September 9th.
Any advice would be greatly appreciated.
Ed at the GFO
Portland, Oregon