Zoom Meeting Drops during First 3-5 Minutes of Meeting but Works After | Community
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L
Newcomer
Luan Dao
Newcomer
February 26, 2026
Question

Zoom Meeting Drops during First 3-5 Minutes of Meeting but Works After

  • February 26, 2026
  • 1 reply
  • 105 views

This is a more complex issue but I’ll try to organize as much as possible. One of my users moved to a new office a year ago but a couple months ago, they started noticing their video/network freezes in Zoom for 30 seconds ALWAYS during the first 3-5 minutes. This generally happens in one-on-one meetings but not in group meetings. We’ve clean reinstalled Zoom, updated Intel drivers and made sure all Dell drivers are up to date. Device is a Precision 5570 with Intel Wifi 6e AX211 NIC w/relatively good specs. 

 

The issue only happens in Zoom and not Teams. It happens both wired and wirelessly in this office even on mobile hotspot within that office. Issue doesn’t happen WFH or any previous offices the user has been in. We’ve tried a different laptop and nearby hotel station both wired/wireless and issue still persists. So far the issue has only happened for this user, no one else in that same office.

 

We don’t have any outbound rules for traffic leaving the office firewall. Any potential ideas or next steps? 

    1 reply

    K
    Employee
    KhatC
    Employee
    February 26, 2026

    Hi ​@Luan Dao, welcome to Zoom Community! If the freeze only happens in 1:1s, it’s likely occurring when Zoom attempts to transition from the initial server based connection to a direct P2P connection with the other participant. Your office firewall or local security software is seeing the P2P request and dropping it, causing a 30-second freeze while Zoom waits for the packet to time out before failing back to the relay server. You can try disabling “Peer to Peer connection while only 2 people in a meeting,” in the web portal by going to Account Management > Account Settings > Meeting. Hope this helps!

    L
    Newcomer
    Luan DaoAuthor
    Newcomer
    February 26, 2026

    Thanks Khat! That sounds like a good fix to try out, is there a way in the Zoom admin portal to only configure that option for one person or one group and not the entire organization? 

    K
    Employee
    KhatC
    Employee
    February 26, 2026

    It seems it’s only available on the account setting. You can try submitting a support ticket to see if there are workarounds available to apply the setting for just one user or group.

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