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Zoom Meeting Camera rotation issue on iPad with external monitor

Forum|Forum|3 years ago
January 8, 2023
23 replies
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Hi! I have an iPad Pro M1 chip with iPadOs 16.2. When I connect an external monitor, the camera does NOT rotate in landscape mode (in the external monitor). I've tried all the possible settings in the iPad and the Zoom meeting app, without success.

I saw this guy's video ( https://youtu.be/dWMjpN4YILw ) where apparently the camera rotation works for him with google meet, but I've tried and also, Skype, Teams, Zoom, among other video meeting apps with the same camera rotation issue across all of them!!!

Also it would be awesome that when you share the iPad screen during a Zoom meeting, you could see in the external monitor the other person in full size video, not small square in the bottom right corner! Please Zoom developers, fix and implement this!!!

Best answer by danamino

Hi @Yuliano26, I'm sorry that this problem bothers you. Can you provide your iPad device model and iPadOS version? Are you using an external camera or the iPad built-in camera?

And also I want to make sure that the use case here:

1. Connect your iPad with an external monitor via cable. (Usually use a USB-C to HDMI adapter)

2. Checking your mirror display setting. Go to iPad Settings > Display & Brightness and ensure the Mirror Display is turned off.

3. Open Zoom client on iPad and start a Zoom meeting. Make sure your video is on.

4. Tap the three dots(...) at the top center of the screen and select "Move to display"

5. The Zoom client is moved to the external monitor. Check whether the video is rotated.

If there is any special use case, please let me know.

Hi @MichaelYuan and @YaBoiB ,

Good news! I now have 5.17.5 (13040) installed on my 12.9” M2 iPad Pro with iPadOS 17.3 and the camera rotation is now consistently correct on my external HP 27er display attached to the iPad via a USB-C to HDMI cable. I am using the internal camera.

Many thanks for all your efforts on this issue!

Best regards, Dan

P.S. I would now like to request that Zoom make it possible to see the gallery view of attendees on the display while I am sharing the content of my iPad screen. Currently when I share the screen the app on the display does not show the gallery view. If you could point me to a forum thread that already discusses this, or you could add one, that would be great!

Show previous replies

J

jan13

Newcomer

I am also having the issue of video displaying as if a cell phone view, instead of full screen...

F

Frank_TB

Community Champion | Customer

"Do the zoom developers even monitor this forum? Would be nice to at least have some acknowledgement that the problem exists and if we can expect a solution any time soon"

Short answer. No.

Zoom expects you to submit your feedback through the Feedback submission link

https://zoom.us/feed

or a Support request through a web support ticket;

https://support.zoom.us/hc/en-us/requests/new

Regards

If my reply helped, don't forget to click the accept as solution button!

YaBoiB

Community Champion | Employee

Hello @Frank_TB and all in this thread,

I am looking into this with Zoom developers now. We initially thought that this was an Apple issue only as discussed in this thread here https://discussions.apple.com/thread/254463835, and that this is also affecting Teams to my knowledge ( I have not tested, but a customer told me that it is affecting Teams and Zoom).

Please allow me some time and I will reply here with Feedback from the Zoom development team about this situation.

I apologize for the late reply, I was not aware of this issue until my customer brought it to my attention. As Frank stated, Zoom developers do not monitor this forum, but the Community Champions team does our best to inform them of issues such as this. The fastest route to the Zoom Engineering and Development team is through a support ticket or if you do not have access to submit a support ticket the next best avenue is through zoom.us/feed or the community team.

Thank you all for reporting this,

Brandon

E

epianoAuthor

Newcomer

Hello! Any news about this issue?

Y

YuriyNos

Newcomer

Same issue on iPadOS 17.0

R

Rtteachr

Newcomer

This is most likely a zoom issue. I recently used webex with my iPad and a second display connected and this issue did not occur.

YaBoiB

Community Champion | Employee

Hello @Rtteachr,

You are correct. We have isolated the issue; we are now looking for a solution. It should not be too much longer and we will let you know what version of the Zoom Desktop Client this will be resolved. on. I am in communication with the development team working on this solution.

Brandon

YaBoiB

Community Champion | Employee

Hello All,

I am speaking with Zoom developers about this issue. Hopefully, more information to come soon. Please continue to tag me if you have any questions about the progress.

Thanks,

Brandon

YaBoiB

Community Champion | Employee

Hello All,

Quick update before the holiday weekend. The developers were able to replicate the issue, and they are still working on a root cause. I am confident that we may have more progress next week. I will be looking into this more next week to update this thread. Thank you all for your continued patience while we sort this out.

Regards,

Brandon

D

danamino

Newcomer

I have the same issue on the released version of iPadOS 17.0

YaBoiB

Community Champion | Employee

@danamino,

Yes, we are still working on a solution. I will post here when one is available.

Regards,

Brandon

M

Mmaheu

Newcomer

Still same issue after updating to IPAD OS 17.0 and the lastest Zoom client. In addition external cameras are not working. External cameras are now supported by IPAD OS as of V17.0.

YaBoiB

Community Champion | Employee

Hello All,

Spoke to the Zoom developer today and he stated that he should have some feedback to me in the next coming weeks. Hopefully, some good news for all in this thread. I know that they are working on it based on priority.

Thanks all for your patience,

Brandon

L

LucRomano

Newcomer

Thank you, Brandon! Could you please also confirm that alongside this fix, the external camera support for iOS 17.X is also coming?

H

helmuthva

Newcomer

Hey Brandon,

did you escalate to your manager that the time to mitigation for this bug is now close to a year? This bug is making it impossible to use an iPad for Zoom in a professional setting where external monitors are the norm.

Regards,

Helmut Hoffer von Ankershoffen, CEO

H

helmuthva

Newcomer

Quick Note: Making you aware this bug exists in Google Meet. Suggest to escalate to Apple.

M

Miggymac

Newcomer

Additional Note: if google meet is used in a web browser window (ie. not the app) the bug doesn’t happen.

YaBoiB

Community Champion | Employee

Hello All in this thread,

This issue will be resolved in the January release, version 5.17.5. That is a target date, and we usually hit our targets, but I just wanted to point that out in case our team is unable to release it in that version and has to move it to another 5.17.x version release. Zoom client release notes link is below:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061222