Zoom Link via Registration Not Working

Forum|Forum|3 years ago
October 24, 2022
3 replies
8 views

I have 2 problems:

1) I have set up meetings that require registration. I approve the registration and the registrant receives a confirmation email with the link to join the meeting. However, the registrant clicks on the link, but it takes them back to the registration page, not the meeting. How can I troubleshoot this? What's going on?

2) One I approve a registration, the registrant does not get the confirmation email. It's not in their spam folder either. Why aren't they getting the email?

S

SWDCA_Tech

Newcomer

I'm having this same issue.

CarlaA

Community Manager

Hi @SWDCA_Tech @BMaldonado , are the links being clicked on via a calendar integration or an email?

Carla,
Zoom Community Team

S

SWDCA_Tech

Newcomer

We have the links posted on our website. They can be accessed through Calendar integration or just via a link on the site.

P

philzyzoomy

Newcomer

BMaldonado, did you get a helpful response from support or elsewhere? If so, would you post it here? I have the same issue with registrants being sent back to the registration page and thus not able to join the meeting. This also occurs when I send meeting invitation directly to participants.