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T
Newcomer
tlfa
Newcomer
November 5, 2024
Question

Zoom keeps crashing

  • November 5, 2024
  • 8 replies
  • 18 views

Zoom keeps crashing within seconds of opening it. I have done very last suggestion I can find. I've updated drivers, uninstalled and reinstalled, all updates, CleanZoom, etc. It still crashes. I can't get tech support on the line. Nothing works. What can I do? How can I actually get help or fix this?

    8 replies

    T
    Employee
    Tash_Balaguer
    Employee
    November 5, 2024

    Hi @tlfa 

    If your Zoom keeps on crashing, there are several troubleshooting steps you can take to resolve the issue. First, Restart your computer and uninstall the Zoom client. Then, reinstall the latest version from the Zoom Download Center. Should the issue persists, I highly recommend creating a Support Ticket so we can have our experts troubleshoot it further.

    E
    Newcomer
    Edwardhai
    Newcomer
    April 18, 2025

    It's like you didn't bother to read what tlfa wrote. 

      T
      Newcomer
      tlfaAuthor
      Newcomer
      November 5, 2024

      I’ve done all that 3 times now. I’d love to open a support ticket if you could provide me a link. I couldn’t find it in your website and when I did chat it didn’t offer any help.

        A
        Newcomer
        akazmerski
        Newcomer
        March 27, 2025

        Same problem, in 2025. How do I submit a support ticket for "zoom keeps crashing on my Windows 10 laptop"?

          CarlaA
          Community Manager
          CarlaA
          Community Manager
          March 27, 2025

          Hi @akazmerski,

           

          Have you tried uninstalling Zoom, restarting your computer, and then reinstalling the latest version? We had some issues with the previous version, and updating to the latest one should resolve this. You can download it here: https://zoom.us/download.

          A
          Newcomer
          akazmerski
          Newcomer
          March 27, 2025

          Thanks for your feedback!  Yes, I actually did that multiple times, including using CleanZoom, and trying both 32- and 64- bit versions. I finally found my way to the support ChatBot and received the feedback to change my video rendering setting to Direct3D9. It had been set to "Auto". Post-change, it has worked in 2 different meetings so far.  

            C
            Newcomer
            CbowesNLR
            Newcomer
            April 9, 2025

            I am having the same issue. I've uninstalled and reinstalled three times, restarted the PC each time, cleared the cache. Nothing seems to work. 

              MGSR
              Community Manager
              MGSR
              Community Manager
              April 15, 2025

              Welcome to the Zoom Community, @CbowesNLR! What device, operating system, and Zoom version are you using?

              K
              Newcomer
              karlatal
              Newcomer
              May 6, 2025

              Thank you - I am using a Microsoft Surface Pro 9 (new in Nov 2023) running MS 11 Home; Processor 12th Gen Intel(R) Core(TM) i5-1235U, 2500 Mhz, 10 Core(s), 12 Logical Processor(s)

              I most recently reinstalled Zoom yesterday, version 6.4.0

                E
                Newcomer
                Edwardhai
                Newcomer
                April 18, 2025

                Same issue here.

                Yes I have restarted, updated, uninstalled and reinstalled. It still crashes. Note every time, but frequently enough that it has made my working life very difficult. 


                  MGSR
                  Community Manager
                  MGSR
                  Community Manager
                  April 23, 2025

                  Hello @Edwardhai. What device, operating system, and Zoom version are you using?

                  M
                  Newcomer
                  Micahdahikah
                  Newcomer
                  May 5, 2025

                  For those having this issue, it would be great if you could post your computer specs: For windows users you can find it here: https://www.avast.com/c-how-to-check-your-pc-specs#:~:text=To%20find%20your%20PC%20specs,of%20Windows%20you're%20running. and then post a screenshot.

                  For mac users you can find it here: 

                  https://b2024479.smushcdn.com/2024479/wp-content/uploads/2020/10/how-to-check-specs-on-a-mac-computer_1.jpg?lossy=1&strip=1&webp=1

                   

                  Also, please compare your specs with what is listed here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748

                   

                  I’m happy to check in on this post.

                   

                  A
                  Newcomer
                  akazmerski
                  Newcomer
                  May 5, 2025

                  My issue turned out to be with the video rendering session. Once I changed my video rendering setting to Direct3D9, the problem did not reoccur. My PC is running Windows 10 Home.

                  MGSR
                  Community Manager
                  MGSR
                  Community Manager
                  May 14, 2025

                  Hi @akazmerski!

                  We're glad that your concern has been resolved, and thank you for sharing your solution.

                  Should you need further assistance, please let us know.

                  K
                  New Member
                  Kfir
                  New Member
                  February 3, 2026

                  I have the same issu and I can’t figure it put what else can be done.
                  Until last week evrething worked just fine, and all of a sudden the Zoom app crashed even before she popped up.
                  It’s very frustrating.
                  I tried all of the above.
                  I’m using Windows 11 with the latest Zoom version.

                  Here are my PC specs:

                  OS Name:                       Microsoft Windows 11 Pro
                  OS Version:                    10.0.26100 N/A Build 26100
                  OS Manufacturer:               Microsoft Corporation
                  OS Configuration:              Standalone Workstation
                  OS Build Type:                 Multiprocessor Free
                  Registered Owner:              HD
                  Registered Organization:       N/A
                  Product ID:                    00330-50556-08581-AAOEM
                  Original Install Date:         10/17/2025, 01:58:05
                  System Boot Time:              02/04/2026, 00:55:31
                  System Manufacturer:           Dell Inc.
                  System Model:                  Latitude 5580
                  System Type:                   x64-based PC
                  Processor(s):                  1 Processor(s) Installed.
                                                 [01]: Intel64 Family 6 Model 158 Stepping 9 GenuineIntel ~2901 Mhz
                  BIOS Version:                  Dell Inc. 1.39.0, 11/06/2024
                  Graphic Card:   NVIDIA GeForce 940MX

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