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I
Explorer
iii2
Explorer
October 26, 2021
Question

Zoom keeps crash

  • October 26, 2021
  • 1 reply
  • 18 views

Zoom doesn't work for months now.

when I open the app, a send log message appears again and again. I can't  do nothing.

I uninstalled and installed the program multiple times, and tried bunch of different version, no luck.

 

MSI laptop. with nvidia and intel gpu.

It's just frustrating

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    November 11, 2021

    Hey @iii2, are you on a 32bit or 64bit system? 

     

    If on a 64bit system, open up the Task Manager > More details > Details tab > Right-click or press and hold any column header and choose "Select columns." > Find and check the Platform box. Then, click OK. > Run Zoom and let me know the 'bit' of Zoom.

     

    Looking forward to your response! 

    I
    Explorer
    iii2Author
    Explorer
    November 12, 2021

    Hi RN, I'm using 64 bit.

    I tried 32 bit, upgraded to Windows 11, install zoom updates from time to time, uninstall and install zoom - nothing worked.

    It's almost a year that zoom doesn't work on my laptop

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