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Explorer
May 17, 2024
Question

Zoom issues on HP Chromebook

I use an HP Chromebook x360 (14a) and cannot use Zoom. I recently took a job where I’m providing virtual therapy and supposed to use Zoom; however, I have the worst connection with Zoom.  I constantly get “low bandwidth” and “unstable network connection” messages.  I’ve tried everything. HP support couldn’t help me and it’s not an issue with my wifi (as I can use zoom just fine on my iPad). I also have tried with my Chromebook on other internet connections and have the exact same problem.  I’ve uninstalled android apps on my Chromebook and done everything possible to try and fix the issue to no avail. I’ll take ANY suggestions possible to fix this issue as i can’t afford a new laptop (my Chromebook is less than a year old) and my iPad isn’t big enough to be using for teaching purposes.  I’ve also tried both with the Zoom PWA and via the browser. No difference. 

I noticed this issue when I first purchased the Chromebook last summer as well as it lags quite a bit, but I was only participating in meetings so it didn’t matter as I just used my iPad.  However, now I’m hosting and need to be able to share my screen etc.

 

Thanks in advance!

3 replies

MeggsieAuthor
Explorer
May 18, 2024

Adding some more info now... I've now tried with an Ethernet cable and same issues.  I'm not a tech person and could REALLY use some help!!! Please!!!!

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New Member
October 21, 2026

Did anyone help? I have the EXACT same situation. I’ve used Zoom for 5 years at the same location, same WIFi but improved speed, tried Ethernet, unplugging router, everything you are advised to do. This has never happened before.

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Eliot
Community Super Champion | Partner
Community Super Champion | Partner
October 21, 2026

hi ​@Brian Vincer 

What make and model of chromebook are you using?

Do you have the latest stable version of Chrome OS release?  If not, install the latest stable version.

Chrome Releases

Do you have the latest firmware and drivers from the manufacturer of your chromebook?

Are you using Zoom Workplace for Chromebook?

Zoom Workplace for Chromebook - Apps on Google Play

Are you using Zoom Chrome Extension

Zoom Chrome Extension - Chrome Web Store

What internet connection are you using in terms of internet service supplier (ISP), type of connection such as fiber, coax, 5G, or fixed wireless, ISP invoiced speeds upload speed and download speed, gateway device such as cable modem with wifi, and connection to your chromebook such as wifi or ethernet cable?

Check your internet connection with  Speed Test by Measurement Lab

With your chromebook physically near your ISP gateway or ethernet connected, check to see if the download and upload speeds equal your ISP plan? The retransmission should be near or at 0.00%.   If not, contact your ISP.

Wireless (WiFi) Connection Issues support article offers WiFi guidance.

 

thanks,  eliot

 

 

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