Zoom is unable to detect a camera - in Citrix Environment

I've installed the latest version of the CITRIX AGENT on my Virtual Machine

NAME: CITRIX VIRTUAL APPS AND DESKTOPS 7 2023 LTSR CU4 UPDATE 1 - VIRTUAL DELIVERY AGENT
VERSION: 2203.0.4001.4345

including the following

Zoom Client for VDI - 5.17.248.50
Zoom VDI Plugin Management - 5.17.248.50
Zoom VDI Universal Plugin - 5.17.248.50

on my local machine my camera is working fine and I have installed the following:

Zoom VDI Plugin Management - 5.17.248.50
Zoom VDI Universal Plugin - 5.17.248.50

however still unable to Zoom to detect the camera via the Citrix VDI, it works fine on the local machine but not the camera

the links which i used are the following:

Thank You

Fas

Newcomer

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063810

Contributor I

It sounds like the Zoom VDI components are installed correctly, but the webcam redirection through Citrix may not be enabled or recognized properly.

A few things to check:

Make sure the Citrix Workspace App on the local machine is the latest supported version for the Zoom VDI plugin.
Verify that webcam redirection is enabled in Citrix policies:

Inside the VDI session, open Zoom → Settings → Statistics and check whether it says “VDI Connected.” If it does not, the plugin is not pairing correctly.
Confirm that the Zoom VDI Plugin version on the endpoint exactly matches the Zoom VDI Media Plugin version required by the Zoom client installed in the VDI.
Try uninstalling all Zoom VDI components from both the VM and local machine, reboot both systems, then reinstall in this order:

Also test whether the camera is visible inside Citrix itself (outside Zoom). If Windows inside the VDI cannot see the redirected webcam, the issue is likely Citrix policy/configuration rather than Zoom.

You can also check Zoom’s VDI compatibility matrix here:
Zoom VDI Documentation

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