Zoom is not very generous and supportive to its clients

I’m a startup founder and have been a Zoom customer since 2023, initially with a single-user license and later upgrading to two users.

However, my business is winding down this year, and I need to manage expenses carefully. Last Friday, Zoom charged me over $360 for an annual subscription covering two Pro users. When I contacted customer support on Monday to request cancellation and a refund, they refused to accommodate my request—not even for one of the two licenses.

As a long-standing customer, I’m disappointed by the high cost of the service and, more importantly, by Zoom’s inflexible and customer-unfriendly cancellation and refund policy. I expected more support and understanding from a company I have supported for several years.