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Newcomer
felixhe
Newcomer
August 23, 2022
Solved

Zoom installation error 10002

  • August 23, 2022
  • 13 replies
  • 4 views

I am getting error 10002 every time I tried to update Zoom. 

I have to download the new version and install it.

MacOS 12.5.1 

    Best answer by david-vola

    Hi @felixhe ,

     

     

    Attached link of the zoom support guide:

     

    https://support.zoom.us/hc/en-us/articles/5719629878413-Zoom-installation-error-code-10002

     

    Best regards,

     

     

    13 replies

    Show previous replies
    M
    Newcomer
    Mike_
    Newcomer
    March 22, 2023

    Same here, still can't reinstall. I uninstalled zoom using CleanMyMac. It fails on this step

     

      E
      Newcomer
      evansoft
      Newcomer
      May 5, 2023

      Just resolved on my mac after months of not being able to update. 

       

      - Go to system settings

      - Go to Privacy & Security

      - Go to Full Disk Access

      - Toggle "Installer" so it has access

      - Retry install. I did it with a fresh download of the installer, might work with an update through the zoom app

        D
        Newcomer
        Dontrell1654_g
        Newcomer
        May 5, 2023

        What about school ipads 

         

        Z
        Newcomer
        zoom_is_piece_o
        Newcomer
        November 6, 2023

        This is ridiculous. Zoom support can not solve crucial problem, all they can offer is a broken link. Apparently the only way to fix it is to switch our organization to google meets

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