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Newcomer
Khizar
Newcomer
May 17, 2022
Question

Zoom incompatibility with Microsoft Surface Pro

  • May 17, 2022
  • 2 replies
  • 1 view

My zoom app auto updated recently. However after the update, as soon as  I start using the app, the touch and pen input on my Surface Pro 6 start malfunctioning and the laptop starts heating up also. The over heating issue is not new however, rendering the touch and pen input useless is a very big issue and I also cannot work without zoom. What can I do to resolve this issue? I am in a fix.

      2 replies

      V
      Newcomer
      vananthan
      Newcomer
      August 15, 2022

      Here are the links to the older version of zoom I got after I created a zoom support ticket. After installing the older version of zoom (5.10.4), the pen works fine now. Apparently this is a known issue and will be fixed when the next version of zoom comes out Aug 22.

       

      5.10.4 
      Windows:
      EXE 64-bit:
      https://zoom.us/client/5.10.4.5035/ZoomInstaller.exe?archType=x64
       
      MAC
       https://zoom.us/client/5.10.4.6592/Zoom.pkg

        P
        Newcomer
        pdj99
        Newcomer
        February 27, 2023

        Did you manage to resolve this - the problem has just started for me this month when I updated to a paid version of zoom. I have a Surface Go 2.

        Thanks

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