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New Member
Oct 15, 2026 12:10 AM UTC
Question

zoom icon does not lead to audio file

help please

i did an interview on zoom and recorded,,, fine… when i ended the meeting, zoom did not convert because i did not have enough disc space on my computer,,, i made space,,,, i right cliked like it says, the icon

burst like it received the message but i did not see the file converting,,,, a couple more times i right cliked,,, so now the date of the recording shows up in my recordings,,, i clik open,,, two zoom icons - that say double clik,, i double clik, the icon bursts then nothing,, it does not lead to the actual mp3 or mp4 icon,,, when i test with a recording a month ago,, it all works,,, i find that icon, its there,,, but nor for today,,, i have not seen the 

file converting with its progress bar,,, comments please,,,, thanks

2 replies

Eliot
Community Super Champion | Partner
Community Super Champion | Partner
Oct 15, 2026 2:16 PM UTC

hi ​@Jan Spencer

Please see Managing computer recordings support article.

Sign in to the Zoom desktop app.

Click the Home tab

Below your daily list of meetings, click Open recordings.

You will be redirected to the Hub tab.

On the My files > Meeting recordings page, click the Computer recordings tab.
A list of recordings saved on your computer will appear. Recordings not yet converted will display Convert next to the meeting topic.  You can click Convert.

If you experience any issues, learn how to troubleshoot computer recording conversion failures.

attached is a screen shot showing an example of a recording file that needs to be converted.

thanks, eliot

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New Member
Oct 15, 2026 4:20 PM UTC

Thanks Eliot.  Same problem.  I did the transcode thing,,,, used the AI.  I am gonna re record. subsequent test recordings converted fine. Who knows?  Thanks

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