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Newcomer
February 19, 2024
Question

zoom freezing

  • February 19, 2024
  • 5 replies
  • 10 views

My zoom keeps freezing.  I've uninstalled and reinstalled.  I've had a computer tuneup to fix any possible corruptions.  Still the same issue.   Just random "not responding".  Before meetings.  Signing in. During meetings.  Etc...  Anyone experience this?  I'm windows 10

5 replies

Newcomer
February 19, 2024

I'm having a similar problem, though my freezing generally occurs when I'm put into a breakout room.  I get a "cannot detect microphone", then a "Zoom not responding" message, even though I have done absolutely nothing.  I've just posted about this issue, and am hoping someone will have some suggestions and/or solutions.

Newcomer
February 19, 2024

I'm having a similar issue also. I get into the zoom meeting fine. But when I click to close the mic or camera it will freeze and the zoom facilitator cannot even shut me off. So I have to sign out and come back in. It doesn't happen every time. It is random but happens often enough to  be very annoying. I've sent my laptop in for a complete tune up and cleared things that would use a lot of bandwidth but still no resolution. 

 

Newcomer
February 20, 2024

Yes, that's the same with me.   I have even been into my Task Manager and found Zoom to End Task.  No difference.  Finally, this afternoon, after mucking around for over a half hour, I uninstalled and re-installed Zoom.  It seems to have helped.  However, I notice in my history that I did this in late November/early December.  I even had a paid premium subscription at the time; now, I don't, but surely one shouldn't have to uninstall and reinstall every few weeks.  It's very frustrating.  I'm going to try Dusty1492's suggest to close out everything else when I am Zooming.  Good luck.

Newcomer
February 19, 2024

Well I am not saying this is the answer BUT if I have more than one application running while I am conducting a Zoom meeting, my computer's internal memory has trouble handling all the application running at the same time. Try and close all applications except the ones you want to use to share with your group to help with memory freeze issues. Hope this helps.

JoRMTAuthor
Newcomer
February 19, 2024

I've done everything support has instructed..2-3 times including that suggestion and others above and nothing works.  Appreciate your help.  I'm about ready to close my account.  

Explorer
February 27, 2024

I was having the same problems. Very slow to start the desktop client. Slow to connect (the first time) and occasional "not responding" messages. I first disabled Bitdefender, but the problems kept occurring. Once I uninstalled Bitdefender completely and reverted back to Windows Defender, everything worked ok. It looks like Bitdefender and Zoom are incompatible.

JoRMTAuthor
Newcomer
February 28, 2024

Except I've had BD since before I used zoom and since using zoom 4 years ago...never had an issue.  

It a MS problem apparently (check my comment above)

JoRMTAuthor
Newcomer
April 19, 2024

Still having freezing issues.  MS update is fixed.  Had 4 tuneups every week for the last month.  Reinstalled zoom 4 times.  Still having issues opening and staying usable - before and during meetings.

Zoom won't respond to my last email back and forth with escalation because they say case is closed.  Now they won't answer my call.  HELP please.