Zoom freezes for 2min+ on startup and connecting to calls on new laptop | Community
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ROBYER1
Newcomer
ROBYER1
Newcomer
September 16, 2021
Solved

Zoom freezes for 2min+ on startup and connecting to calls on new laptop

  • September 16, 2021
  • 12 replies
  • 3 views

I have a brand new HP Z Book Laptop from my work. Its got Windows 10 pro, Intel Core i9 high spec, 1tb SSD, 32GB RAM and an Nvidia RTX 2070 Max-Q.

 

It should run Zoom flawlessly, with both the 32-bit and 64-bit client the calls always freeze on connecting for at least 2mins+ and starting up Zoom results in it freezing also.

 

I don't use a VPN and work from home where Zoom works fine on other Windows laptops. Zoom, Windows 10 and GPU drivers all updated and I even reinstalled Zoom several times and set Zoom GPU to the Nvidia one in Nvidia Control Panel but it still hangs on every join call/startup.

 

I also wondered if it had something to do with the Dell Displaylink adapter box I use via USB-C to connect to multiple monitors at my desk but even on a cold unplugged boot of the laptop, Zoom still likes to freeze on startup/connecting to calls and it also does it when I am in office.

 

Is there anything I can do to fix this? Surely I can't be the only one with this issue?

 

    Best answer by ROBYER1

    I can finally confirm this is fixed in this Zoom desktop client update:

    October 25, 2021 version 5.8.3 (1581)

    12 replies

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    Newcomer
    spawnofbruce
    Newcomer
    October 21, 2021

    Experiencing the same problem, do not have Nvidia broadcast on my laptop (I9, 3080, GE76 Raider) and it's driving me insane. Old dell workhorse I used for 5 years never once had this problem... Can't figure it out.  

    ROBYER1
    Newcomer
    ROBYER1Author
    Newcomer
    October 21, 2021

    I initially thought it was Nvidia Broadcast however it doesn't seem to be caused by Nvidia Broadcast and it's just always freezing up when joining calls or starting up the desktop client. This is a high spec HP laptop it's running on too.

     

    I have just submitted the logs with a support ticket to Zoom support. The crash gives me the error code - ssbcrash_hang with a Crash Minidump file also which I can't view.

     

    Upon trawling through the .dmp dump file too, I stumbled across an error for dns_provider_t::sync_resolve failed, errno = 11001

    ROBYER1
    Newcomer
    ROBYER1AuthorAnswer
    Newcomer
    October 26, 2021

    I can finally confirm this is fixed in this Zoom desktop client update:

    October 25, 2021 version 5.8.3 (1581)

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