Zoom fails to launch after upgrade to v5.16.0

Hello,

Zoom uses cookies and cache that can get corrupted. Sometimes a regular uninstall leaves the corrupted cookies / cache behind.

Run CleanZoom to remove Zoom completely

To remove Zoom completely, including any configuration files, run CleanZoom on your device.

1. Download and run CleanZoom (updated July 25, 2023).
   Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
2. Once completed, download Zoom from our download center and reinstall. 

Regards

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Thank you for your help.

I ran the CleanZoom program as recommended, then reinstalled v5.16.0. However, Zoom will still not launch and the problem remains.

Other comments?

It is noteworthy that when the v5.16.0 installer completes, there is no Zoom icon on the desktop and the program does not auto-launch when the installation completes. There are no other error messages, etc. Windows Defender is OFF and no other security software is installed. So that is not a problem either.

HI,

Do you have the accounts that you can log into on this computer?

I would be curious to know if the issue is just for this account or all accounts on the computer.

Also, are you certain that you installed the 64 bit version and not the 32 bit version?

Regards

Just one account. Administrator. One user.

Add another account and see if it persists. If it does not persist then that Windows account has the issue.

I wrestled with this nonsense yesterday and today. Zoom's latest update broke the desktop client (in my case). I uninstalled and re-installed several times and did a number of other things thinking it was a problem on my end, but it's zoom's problem. From the latest updated version to the one before is broken during the update. I fixed 'my' problem by uninstalling the broken version and installing the previous version. Hopefully zoom will fix this so future updates don't cause similar problems.

Tengo la misma configuración , y se me presentó el mismo problema que describes. Lo acabo de resolver ejecutando CleanZoom ( Tal como escribe fran_tb) y luego reinstalando Zoom. Pero descargando la versión de ZOOM 32Bits y no la de 64bits (aunque la CPU y el sistema operativo sean de 64Bits.)

I tried the above suggestion and confirm that v5.16.2 WILL INSTALL and LAUNCH as expected AS LONG AS YOU USE THE 32bit VERSION. The 64bit version will not install or run unless I downgrade to v5.15.11.

I consider this a ZOOM BUG and is not an issue with my computer. Although other computers in my office upgrade to the 64bit v5.16.x, there should be no reason why one machine fails. It used to run the 64bit version without a problem.

I have the same problem. I did a system restore then turned off the automatic update on zoom. Can we send the people at zoom a message that their most recent upgrade has a bug!!! Please.