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Newcomer
August 16, 2022
Question

Zoom exits immediately on start

  • August 16, 2022
  • 3 replies
  • 6 views

A few days ago Zoom started exiting immediately whenever I try to start it. No error, and barely even any time to see the window before it closes itself.

 

OS: Ubuntu 20.04.4 LTS

Graphics: NVIDIA Corporation TU117 [GeForce GTX 1650]

Sound: Alesis Multimix 4 (although there's also a mic in my webcam but it's not the one selected)

Video and sound work for other applications.

 

I've tried restarting, reinstalling using snap, Software Center, and downloading the .deb. The behavior is the same in all cases.

 

The following is logged in .zoom/logs/zoom_stdout_stderr.log each time:

ZoomLauncher started. Zoom path is: /opt/zoom cmd line: Start subprocess: /opt/zoom/zoom sucessfully, process pid: 20768 Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 zoom started. No PulseAudio daemon running, or not running as session daemon. Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 zoom started. zoom started. Client: Breakpad is using Single Client Mode! client fd = -1 Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 zoom started. [CZPClientLogMgr::LogClientEnvironment] [MacAddr: A8:A1:59:4F:48:95][client: Linux][OS: Ubuntu 20.04.4 LTS x64][Hardware: CPU Core:6 Frenquency:3.76489 G Memory size:15926MB CPU Brand:AMD Ryzen 5 3600 6-Core Processor GPU Brand:][Req ID: ] Linux Client Version is 5.11.3 (3882) QSG_RENDER_LOOP is XDG_CURRENT_DESKTOP = ubuntu:GNOME; GDMSESSION = ubuntu; XDG_SESSION_TYPE = x11 Graphics Card Info:: 09:00.0 VGA compatible controller: NVIDIA Corporation TU117 [GeForce GTX 1650] (rev a1) Zoom package arch is 64bit, runing OS arch is x86_64 QGLXContext: Failed to create dummy context qt.scenegraph.general: QSG: basic render loop qt.scenegraph.general: Using sg animation driver failed to acquire GL context to resolve capabilities, using defaults.. Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile) zoom was exited due to a handled signal: 6 ZoomLauncher exit.

 

I tried running : $ pulseaudio

the output is:

E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: pa_pid_file_create() failed.

 

I also tried running: $ ps aux | grep pulse

and the output is

gdm 1424 0.0 0.1 1103884 19040 ? S<sl 22:34 0:00 /usr/bin/pulseaudio --daemonize=no --log-target=journal amy 18628 0.8 0.1 1966564 21576 ? S<sl 23:20 0:05 /usr/bin/pulseaudio --daemonize=no --log-target=journal amy 20573 0.0 0.0 9040 724 pts/1 S+ 23:29 0:00 grep --color=auto pulse

 

I'm very confused about what's happening here and why. Does anyone know how to address this?

    3 replies

    Newcomer
    August 16, 2022

    Additional to the steps from RachelGomez123:

    you can try to clear the caches under ~/.cache/zoom*

    Newcomer
    August 17, 2022

    Hi there. Thanks for the suggestion. I tried clearing the cache, but the issue still persists.

    Newcomer
    September 14, 2022

    Did you ever get a resolution to this? I am having same issue.

    Newcomer
    August 16, 2022
    This post has been deleted.

     Thanks for the suggestions. Here's what I came up with:

    • The UI never opens so I don't know if I can change the settings. Is there a config file that I can access, and is it safe to do so if there is one?
    • The camera is plug and play so I don't think I can modify the driver. I tried opening Cheese and it seems to be working ok there.
    • Same for the audio. No specific drivers that I'm aware of, but I tested in Audacity and it also seems to be working.
    • I only have the one graphics card so unfortunately this isn't an option. Zoom worked fine up until a few days ago though, so I know my card can handle it.
    • I don't know if there are any corrupted files. Do you know a reliable and safe way to check for this?
    • After reinstall the same issue occurs.

    Thank you for your help.

    Newcomer
    April 10, 2023

    I had this problem, too I found that I'd recently upgraded my nVidia drivers but not rebooted afterwards.  This resulted in a mismatch between what was installed and what was running, and can be seen when you do something like this.

    $ nvidia-smi
    Failed to initialize NVML: Driver/library version mismatch


    A reboot solved the problem.