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Newcomer
March 10, 2025
Question

Zoom dont work

  • March 10, 2025
  • 1 reply
  • 0 views

After lastest update "Version: 6.3.11 (60501)" zoom stopped opening and said this "Zoom quit unexpectedly
Generate a rassh report to help Zoom resolve this problem"
Device: PC
Version: 6.3.11 (60501)

    1 reply

    Employee
    March 11, 2025

    Please take these troubleshooting steps and check if this helps to fix the issue: 

    1. Run this application called CleanZoom, it will remove all traces of just the Zoom application: https://support.zoom.us/hc/en-us/article_attachments/360084068792/CleanZoom.zip
    2. Restart your computer 
    3. Download the newest version of Zoom here: https://zoom.us/support/download 
    4. Additionally, ensure that your PC drivers are up to date for optimal performance.
    5. Once that is done, restart the computer once again and give it a try. 

      If you still face the same issue: 

      To investigate the crash details, please open a support ticket with the Zoom Support team.