Zoom doesnt work with gaming machines

Forum|Forum|2 years ago
December 2, 2023
3 replies
6 views

Hi all,

I've had multiple different laptops (all on Windows 11), with different manufacturers, and zoom crashes on all of them. Windows freeze, it shuts itself down & reopens again about once every 20 minutes...

I have a friend who has a desktop (gaming orientated), who experiences the same issues, so it's not laptop-specific.

Machines are rock-stable on everything else, so it's just a Zoom-centric issue. Is there a known issue with machines using NVIDIA drivers?

Other

bstrelko

Community Champion | Customer

+1. I have also experienced this on a 'gaming' machine (Win10x64 desktop with high-end CPU, NVIDIA 30xx GPU, tons of RAM, used for production/editing).

Also curious to hear what others have done to remedy. Have you tested disabling hardware acceleration, messing around with capture/encode drivers, etc?

F

FelixBurnett2

Newcomer

This issue isn't limited to laptops and even affects gaming desktops. Make sure to update your NVIDIA drivers, as this might resolve the issue, especially if you're also running applications like a car parking game.