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M
Newcomer
mbaumann
Newcomer
August 21, 2021
Question

zoom does not work

  • August 21, 2021
  • 1 reply
  • 4 views

I cannot log in to zoom or attend any meetings. This is the message: 

"Check to make sure you're connected to a stable network that is not blocked by a firewall or proxy."

I have spent 3.5 hr with apple troubleshooting my mac. They said it's zoom. Any ideas? 

Thank you

    1 reply

    Y
    Newcomer
    yuan-stanley
    Newcomer
    September 9, 2021

    If you have a Mac - I had this issue for ages and was unable to resolve it. I finally did a little more looking, and found this StackExchange post that suggested uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

     

    https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable-to-connect

     

    I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

     

    After this, I reinstalled and it successfully worked.

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