Zoom disconnects when I use my softphone | Community
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Newcomer
sholinaty
Newcomer
November 5, 2021
Question

Zoom disconnects when I use my softphone

  • November 5, 2021
  • 2 replies
  • 1 view

if I am on a zoom meeting, and I try to place an outbound call using my Bria Enterprise softphone, zoom immediately disconnects my meeting.

Has anyone else experienced this, or possibly have a workaround?

      2 replies

      R
      Newcomer
      RexLT
      Newcomer
      April 10, 2022

      My Alcatel Softphone does the same thing.  Use the softphone or answer a call then zoom meeting always attempts to disconnect.  Why is that?  I have not figured out why/

      S
      Newcomer
      sholinatyAuthor
      Newcomer
      April 11, 2022

      Your softphone and zoom are both competing for “call control” on the computer.  Think of it like  having 2 phones and one line - when you try to start using the second phone, it says “end call! Someone wants to use the line!”

      R
      Newcomer
      RexLT
      Newcomer
      April 11, 2022

      Thanks for taking the time to reply sholinaty.  Figured it was something like that.  Be nice to get zoom to stop it though.  I only use zoom for screen sharing a wallboard to my team with no audio or calls. I use teams for meetings for calls & video and it behaves OK.  Cheers

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