Newcomer

Question

Zoom Desktop client Version 5.16.2 silently crashes

Forum|Forum|2 years ago
October 3, 2023
18 replies
25 views

On September 29, after I downloaded and installed Version 5.16.2 onto my Windows 10 system, the Zoom client starts, and then quickly and silently ends. It shows up for just 1 second in Windows Task Manager. I uninstalled it, rebooted, and installed from an earlier version (September 9), and it works fine. Windows Task Manager shows very-high level of disk-drive activity (7200 RPM disk-drive), but that does not affect the usability of Zoom.

Ideas about what's wrong with the latest version?

Video

R

R_C_Hess

Newcomer

I have the same problem installing on a Windows10Pro(64bit) system on 10/15/2023.

K

KathyRAtl

Newcomer

Did you get it fixed?

R

R_C_Hess

Newcomer

My solution today was to roll back to version 5 16 1 which does work.

T

ty20404

Newcomer

I searched far and wide to figure out why my Zoom went from working prior to 10/6 and did not after that date. This answers my problem. I tried the 32 bit version which did not work, uninstalled a multitude of applications that also did not work.

5.16.1 rollback worked!

I'm running an older AMD Phenom II X4 process, which someone below commented that they were running an Phenom II as well. Something happened from 5.16.1 to the later versions that is causing this problem. Zoom should probably take a look at this.

K

KathyRAtl

Newcomer

This post has been deleted.

Thank you! I just tried all that you suggested. I am NOT a technical person so I really appreciate you spelling out how to do those things. I had already sent in a support ticket with Zoom. Hopefully they will get to me to resolve it before my next meeting Monday afternoon.

Thanks again!

Kathy

M

MDK-2023

Newcomer

This post has been deleted.

1. Corrupted installation: No. I downloaded the latest Zoom Client onto two different computers. Byte-for-byte, they match. Installation of the software proceeded normally.

2. Compatibility issue: No. Windows Update reported my version (22H2) is fully updated, as of late September, when I tried to run the new version.

3. Antivirus or Firewall interference: No. Windows Defender does not "flag" the download. Also, submitting the download to www.VirusTotal.com runs over 50 anti-virus products, and none "flag" the download. I have the "standard" configuration of Windows Firewall; there was no need to create any "rules" to allow the August 2023 version of the Zoom Client to operate.

4. UAC: No. The August 2023 version (and many older versions) had no issues with UAC.

5. Event viewer: No. Nothing found via eventvwr.exe app.

6. Contact Zoom Support: have not tried that, but my impression is that the "free" version gets no support for free.

A

az10sbum

Newcomer

I have the exact same problem as far as the 5.16.2 client. After about 1 second it completely goes away. ( I watch task manager when I start it. This happened after an auto-update from 5.16.1 to 5.16.2. I did a complete uninstall using CleanZoom.exe and then reinstalled 5.16.2 from a downloaded image ZoomInstallerFull.exe, and it behaved identically crashing and disappearing after 1 second. I ran CleanZoom.exe again, and then installed zoom-cloud-meetings-5-16-1.exe. The 5.16.1 version works fine. Of course I forgot to turn off the auto update feature so it updated to 5.16.2 and again did the 1 second disappearing act. I reinstalled 5.16.1 and turned off auto update, and all is good again. I am running Windows 10 Pro Version 22H2 (OS Build 19045.3570)

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beppe17

Newcomer

I have exactly the same problem and behavior as version 5.16.2 and I did all the checks indicated, I did the same as you and for now I solved it with 5.16.1, I have AMD 64 bit

A

az10sbum

Newcomer

I also have a 64 bit AMD

M

MDK-2023

Newcomer

On this forum, somebody wrote that the 32-bit version of Zoom works for them.

K

KathyRAtl

Newcomer

After several back and forth with Zoom tech support and telling them that my system "does not support Windows 11." They sent me links to install older versions. I have successfully uninstalled and reinstalled 5.15.12 and it is working. It bothers me that I will not be able to update the software as updates roll out.

Good luck everybody!

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beppe17

Newcomer

Wy you downgrade to 5.15.2 and not to 5.16.1?

M

MDK-2023

Newcomer

@beppe17 -- it seems reasonable to downgrade to a "known-to-be-working" version, especially if one can find an older copy of "zoominstaller.exe" in one's "download" folder. The point is to install a USABLE copy of Zoom.